Staying in control
We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.
Please email or call our customer support team if you want to:
Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.
If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:
The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem. To speak to someone about this please call GamCare on 0808 8020 133 or visit their website at www.gamcare.org.uk.
Things to remember
Whilst the majority of people gamble within their financial means for some it can become a problem. It may help you to remember the following points:
Upon request you may suspend your account for a minimum of 6 months to the maximum of a life time, or set a cooling off period from 1 week to 6 months.
During this time you will not be able to access your account or place any bets. You will be removed from our mailing lists and will not receive any promotional information. We will also, to the best of our ability, prevent you from opening another account during the period of self-exclusion.
In order to self-exclude you need to email the Customer Support team from the email address with which you registered your account. You will also need to provide the answer to your security question within the email. Alternatively you may call the Customer Support team.
Once we have processed your request, your requested self-exclusion will be confirmed to you in an email. This email will also contain information on the consequences of your self-exclusion and the date that it expires. The email will also contain the contact details for GamCare. Please allow up to 72 hours for us to process any cooling off, self-exclusion or deposit limit requests.
If you have requested a cooling off period, we will contact you on or after the expiry date. If you have self-excluded, we will not contact you.
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 or by visiting www.gamcare.org.uk.
Access to bet history
You can easily view a full history of transactions including bets, deposits and withdrawals in the lobby or by contacting Customer Support.
Effective Date September 2nd 2014
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